Customer-Centric Cashier & Retail Experience Lead

Memphis Goodwill Inc.; Hernando (MS); On-site; USD 17,000 - 19,000; Full time

Job summary

Memphis Goodwill is hiring a cashier to greet customers and provide prompt service in person or by phone. The role includes operating the POS, handling cash, and applying coupons while promoting our Change Round-up program.

You will help keep the front of the store clean, stock merchandise, assist with promotions, train new cashiers, and adhere to safety and policy guidelines to support the community mission.

Qualifications

• Greeting customers in person or by phone and offering assistance.
• Accurate cash handling and processing of coupons and discounts.
• Promotes and explains the Change Round-up program.

Responsibilities

• Greet customers via phone or in person in a prompt, friendly and courteous manner.
• Operate the POS to ensure accurate sales data, price, and information codes on merchandise.
• Ensures proper cash handling of all transactions including proper processing of coupons and discounts.
• Responsible to ensure the integrity of our Change Round-up program where all customers must be asked to round up the change from each transaction to support the mission of Memphis Goodwill within our community.
• Cleans front doors, counters and glass frequently, dust cases, keep front of store clean, return shopping carts and baskets to appropriate areas, return unsold merchandise to proper area.
• Assists with promotions to include customer information, postings, special sign displays, etc.
• Stocks and maintains counter, showcases and cash/wraps in a neat and clean condition at all times.
• Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
• Assists in training new cashiers.
• Cleans dressing rooms and re-hang clothes as needed.
• Places apparel, wares, shoes, accessories, etc., onto sales floor in correct location and rotate merchandise from sales floor as needed.
• Adheres to all Memphis Goodwill policies and procedures; follow good safety practices including reporting safety hazards and injuries to the Team Leader Coach.
• Adheres to all Memphis Goodwill policies and procedures, relating to theft or pilferage and handling of cash receipts, according to Agency and GGC policies and procedures.
• Performs assigned duties within the framework of our Guiding Principles.
• May be asked to participate in activities outside of Goodwill.
• Attends in-service and related training as assigned by Team Leader Coach.
• Performs other duties as assigned by Team Leader Coach.

Skills

Customer service

Cash handling

POS operation

Change Round-up program

Merchandise stocking

Safety awareness

Training new cashiers

Tools

POS system

Job description

Memphis Goodwill is hiring a cashier to greet customers and provide prompt service in person or by phone. The role includes operating the POS, handling cash, and applying coupons while promoting our Change Round-up program.

You will help keep the front of the store clean, stock merchandise, assist with promotions, train new cashiers, and adhere to safety and policy guidelines to support the community mission.