Retail Floor Leader - Boots and Customer Experience

TwoFreeBoots; Orlando (FL); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Employee discount

Free boots upon hire

Paid parking

Career advancement opportunities

Job summary

Boot Factory Outlet in Orlando is seeking a reliable Key Holder to support store leadership and daily operations. You will help open and close, supervise staff, and ensure outstanding customer service in a fast-paced environment.

This role offers growth into leadership, a friendly team, flexible hours including evenings and weekends, and benefits such as a generous employee discount and a free pair of boots upon hire.

Qualifications

• Minimum 1 year of retail or customer service leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example and support team success.
• Excellent organizational and time-management skills.
• High school diploma or GED required.
• Comfortable wearing western boots while working.
• Ability to move and handle merchandise weighing up to 60 pounds.
• Basic knowledge of point-of-sale systems and store technology.

Responsibilities

• Support management with daily store operations
• Deliver exceptional customer service and create a welcoming environment
• Assist with opening and closing procedures, including cash handling and store security
• Maintain knowledge of store products, policies, and operational procedures
• Help train and support new team members
• Keep the sales floor organized, stocked, and visually appealing
• Promote teamwork and a positive store culture

Skills

Leadership experience

Customer service

Communication skills

Teamwork

Time management

Education

High school diploma or GED

Tools

POS systems

Store technology

Job description

Boot Factory Outlet in Orlando is seeking a reliable Key Holder to support store leadership and daily operations. You will help open and close, supervise staff, and ensure outstanding customer service in a fast-paced environment.

This role offers growth into leadership, a friendly team, flexible hours including evenings and weekends, and benefits such as a generous employee discount and a free pair of boots upon hire.