Retail Floor Lead — Premier Service & Fitting Expert

Brooks Running; Boston (MA); On-site; USD 28,929 - 41,328; Full time

Benefits offered by this job

Product discounts

Fitness discounts

Annual bonus opportunity

Job summary

Brooks Running in Boston is hiring a Retail Sales Floor Lead to deliver premium service, educate customers, and support teammates on a busy, high-energy sales floor.

You will model exceptional service, own daily floor execution, and help maintain a visually strong environment while mentoring staff and handling keyholder duties. Compensation ranges hourly with strong benefits and growth opportunities.

Qualifications

• 2+ years of premium retail experience with strong sales and service background preferred.
• Availability to work 30+ hours per week, including evenings and weekends.
• Keyholder experience strongly preferred.
• Moderate computer proficiency and the ability to quickly learn POS and other retail systems.
• Strong POS accuracy and inventory-counting abilities; basic retail math preferred.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers.
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
• Comfort interacting with a wide range of customers—from brand-new runners to elite athletes to corporate visitors.
• Keen attention to detail in executing tasks while understanding broader store and business needs.
• Passionate participation in Brooks’ sports activities a plus, but the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community is paramount.
• Embraces and lives the Brooks values!

Responsibilities

• Create energy, inspire teammates, and elevate the Brooks brand by fostering a fun and productive sales floor environment.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Serve as the go-to expert in fitting and gait analysis, guiding customers to the right products, and supporting teammates with their own fitting expertise.
• Act as the primary point person for resolving customer escalations and operational issues when a manager is not present.
• Delegate tasks to maintain sales floor and stockroom organization, ensuring a clean, efficient, and customer-ready environment.
• Perform keyholder duties, including opening and closing the store as needed.
• Assist with merchandising the sales floor, receiving and stocking product, cashiering, and supporting store events or offsite activations.
• Identify and execute merchandising or daily store projects in partnership with store leadership and teammates.
• Support retail management by training and coaching staff on sales techniques, product knowledge, and store operations.
• Communicate sensitive or important information effectively and professionally with store management.
• Demonstrate regular, dependable attendance, punctuality, and consistent engagement as a reliable member of the store leadership team.
• Perform other duties as assigned by store leadership.

Skills

Premium retail

Availability 30h+

Keyholder experience

POS proficiency

Inventory counting

Lifting 50 lbs

Interpersonal skills

Verbal & written communication

Customer empathy

Attention to detail

Brooks values

Tools

POS systems

Job description

Brooks Running in Boston is hiring a Retail Sales Floor Lead to deliver premium service, educate customers, and support teammates on a busy, high-energy sales floor.

You will model exceptional service, own daily floor execution, and help maintain a visually strong environment while mentoring staff and handling keyholder duties. Compensation ranges hourly with strong benefits and growth opportunities.