Retail Sales Floor Lead - Bothell Outlet Store

Brooks Running; Bothell (WA); On-site; USD 29,962 - 41,947; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Savings Plan with match

Paid Time Off

Job summary

Brooks Running in Bothell is seeking a Retail Sales Floor Lead to provide exceptional customer service and ensure a productive sales environment. You will act as a brand ambassador, mentoring staff and resolving customer conflicts, all while fostering a fun work atmosphere.

The ideal candidate has over 2 years of retail experience, strong sales and service backgrounds, and is comfortable working with diverse customers. The position offers competitive pay and various employee benefits.

Qualifications

• 2+ years of premium retail experience with strong sales and service background preferred.
• Keyholder experience strongly preferred.
• Moderate computer proficiency and the ability to quickly learn POS and other retail systems.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Excellent verbal and written communication skills.

Responsibilities

• Create energy, inspire teammates, and elevate the Brooks brand.
• Deliver premium personalized customer service through active listening.
• Serve as the primary point person for resolving customer escalations.
• Delegate tasks to maintain sales floor and stockroom organization.
• Assist with merchandising and supporting store events.

Skills

Customer service expertise

Sales techniques

Product knowledge

Interpersonal skills

Problem-solving

Tools

POS systems

Job description

Your Job

As a Retail Sales Floor Lead at Brooks, you play a critical role in delivering the premium service experience customers expect. You serve as a front‑line brand ambassador, using your expert product knowledge and strong service skills to educate customers and support your teammates. You help drive a productive atmosphere on the sales floor by modeling exceptional service, supporting staff training, and stepping in as the point person for customer conflict resolution and operational problem‑solving when store management is not present. You take ownership of daily floor execution, help maintain a well‑organized and visually strong environment, and provide leadership that elevates the customer experience, your peers’ performance, and overall store performance.

Responsibilities

• Create energy, inspire teammates, and elevate the Brooks brand by fostering a fun and productive sales floor environment.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Serve as the go‑to‑expert in fitting and gait analysis, guiding customers to the right products, and supporting teammates with their own fitting expertise.
• Act as the primary point person for resolving customer escalations and operational issues when a manager is not present.
• Delegate tasks to maintain sales floor and stockroom organization, ensuring a clean, efficient, and customer‑ready environment.
• Perform keyholder duties, including opening and closing the store as needed.
• Assist with merchandising the sales floor, receiving and stocking product, cashiering, and supporting store events or offsite activations.
• Identify and execute merchandising or daily store projects in partnership with store leadership and teammates.
• Support retail management by training and coaching staff on sales techniques, product knowledge, and store operations.
• Communicate sensitive or important information effectively and professionally with store management.
• Demonstrate regular, dependable attendance, punctuality, and consistent engagement as a reliable member of the store leadership team.
• Perform other duties as assigned by store leadership.

Qualifications

• 2+ years of premium retail experience with strong sales and service background preferred
• Availability to work 30+ hours per week, including evenings and weekends
• Keyholder experience strongly preferred
• Moderate computer proficiency and the ability to quickly learn POS and other retail systems
• Strong POS accuracy and inventory‑counting abilities; basic retail math preferred
• Ability to lift up to 50 lbs. and stand for extended periods
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Comfort interacting with a wide range of customers—from brand‑new runners to elite athletes to corporate visitors
• Keen attention to detail in executing tasks while understanding broader store and business needs
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!

Please Note: This is a regular on‑going position. Not a seasonal opportunity.

Compensation

The pay range for this position is $21.75 – $30.45 per hour. Base pay offered will vary depending on job‑related knowledge, skills, and experience.

Benefits

• Medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401(k) Savings Plan and match, employee assistance program, and transportation assistance
• Bonus – In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance
• Paid Time Off – Brooks offers generous time off up to five weeks of accrued paid time off, 11 paid holidays, paid sick and parental leave
• Perks – including product discounts and giveaways, employee recognition, and fitness discounts

Equal Employment Opportunity

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two‑spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non‑merit based factors.