Brand Ambassador & Floor Lead — Elite Service

Brooks Running; Seattle (WA); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Product discounts

Employee recognition

Fitness discounts

401K and match

Transportation assistance

Job summary

Brooks Running is seeking a Retail Sales Floor Lead in Seattle to deliver premium service and educate customers using expert product knowledge. You’ll model exceptional service, support staff training, and become the go-to for fit/gait questions, helping resolve escalations and keep the floor organized.

You will lead by example on execution, appearance, and customer experience, while partnering with leadership to drive store performance and employee growth at Brooks.

Qualifications

• 2+ years of premium retail experience preferred.
• Availability to work 30+ hours per week, including evenings and weekends.
• Keyholder experience strongly preferred.
• Moderate computer proficiency and the ability to quickly learn POS and other retail systems.
• Strong POS accuracy and inventory-counting abilities; basic retail math preferred.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers.
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
• Comfort interacting with a wide range of customers—from brand-new runners to elite athletes to corporate visitors.
• Keen attention to detail in executing tasks while understanding broader store and business needs.
• Passionate participation in Brooks’ sports activities a plus, but the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community is paramount.
• Embraces and lives the Brooks values.

Responsibilities

• Create energy, inspire teammates, and elevate the Brooks brand by fostering a fun and productive sales floor environment.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Serve as the go-to expert in fitting and gait analysis, guiding customers to the right products, and supporting teammates with their own fitting expertise.
• Act as the primary point person for resolving customer escalations and operational issues when a manager is not present.
• Delegate tasks to maintain sales floor and stockroom organization, ensuring a clean, efficient, and customer-ready environment.
• Perform keyholder duties, including opening and closing the store as needed.
• Assist with merchandising the sales floor, receiving and stocking product, cashiering, and supporting store events or offsite activations.
• Identify and execute merchandising or daily store projects in partnership with store leadership and teammates.
• Support retail management by training and coaching staff on sales techniques, product knowledge, and store operations.
• Communicate sensitive or important information effectively and professionally with store management.
• Demonstrate regular, dependable attendance, punctuality, and consistent engagement as a reliable member of the store leadership team.
• Perform other duties as assigned by store leadership.

Skills

Premium retail

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Team leadership

Flexibility

Tools

POS systems

Retail software

Job description

Brooks Running is seeking a Retail Sales Floor Lead in Seattle to deliver premium service and educate customers using expert product knowledge. You’ll model exceptional service, support staff training, and become the go-to for fit/gait questions, helping resolve escalations and keep the floor organized.

You will lead by example on execution, appearance, and customer experience, while partnering with leadership to drive store performance and employee growth at Brooks.