Retail Floor Lead & Customer Experience Coach

Vuori, Inc; Santa Barbara (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori, Inc. is seeking a Retail Store Floor Lead to guide the sales team by example, embodying Vuori’s brand values and delivering expert product knowledge with a positive attitude.

You’ll oversee daily floor operations under the Store Manager, coach staff, and ensure an unforgettable customer experience while maintaining Vuori’s standards for merchandising, service, and performance. Eligibility includes availability for morning/evening shifts and at least one weekend day, with a focus on

Qualifications

• Customer service expert who creates experiences and builds relationships with customers.
• Able to prioritize multiple tasks in a fast-paced retail environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and follow-through.
• High level of ownership, accountability and initiative.

Responsibilities

• Create an unforgettable customer experience and lead by example.
• Oversee daily floor operations when the Store Manager is not present.
• Motivate the team and achieve sales goals in a team-based environment.
• Build relationships with customers and share product knowledge.
• Ensure inventory, merchandising and cleanliness align with brand standards.

Skills

Customer service

Leadership

Communication

Relationship building

Time management

Learning agility

Ownership & accountability

Team motivation

Job description

Vuori, Inc. is seeking a Retail Store Floor Lead to guide the sales team by example, embodying Vuori’s brand values and delivering expert product knowledge with a positive attitude.

You’ll oversee daily floor operations under the Store Manager, coach staff, and ensure an unforgettable customer experience while maintaining Vuori’s standards for merchandising, service, and performance. Eligibility includes availability for morning/evening shifts and at least one weekend day, with a focus on