Retail Floor Lead: Elevate Customer Experience & Growth

Vuori; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to guide the sales team by example and embody Vuori’s brand values. You’ll connect with customers, share insightful product knowledge, and ensure a happy, optimistic store environment.

You’ll supervise daily floor operations under the Store Manager, delegate tasks, and drive performance with a team-based commission structure. This role emphasizes leadership, customer focus, and operational excellence.

Qualifications

• Leads and motivates the sales team to deliver top customer experiences.
• Develops relationships with customers and colleagues to drive store goals.
• Communicates product details and stock needs to support sales and events.

Responsibilities

• Create an unforgettable customer experience.
• Lead the sales floor and team in daily operations.
• Prepare fitting rooms, assist with sizes, and provide feedback on merchandise fit.
• Build lasting relationships with customers through product discussions and events.
• Stay informed on new products and best sellers to share with customers and team.
• Oversee store opening/closing and maintain visual standards.

Skills

Leadership

Customer service

Communication

Punctuality

Teamwork

Tools

POS system

Job description

Vuori is seeking a Retail Store Floor Lead to guide the sales team by example and embody Vuori’s brand values. You’ll connect with customers, share insightful product knowledge, and ensure a happy, optimistic store environment.

You’ll supervise daily floor operations under the Store Manager, delegate tasks, and drive performance with a team-based commission structure. This role emphasizes leadership, customer focus, and operational excellence.