Retail Floor Lead - Lead Customer Experience & Team

Vuori; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Store Floor Lead to guide the sales team and embody our brand values through expert product knowledge and a positive attitude. You will supervise the floor, delegate tasks, and collaborate with the Store Manager and Assistant Store Manager to deliver exceptional customer experiences.

You’ll create unforgettable shopping moments, build lasting customer relationships, and stay informed about new products while driving store performance and maintaining high standards in a

Qualifications

• Ability to develop relationships with customers and colleagues.
• Customer service expert, creates experiences and handles concerns.
• Strong communication and interpersonal skills.
• Excellent punctuality and attendance.
• Willingness to lift and move products and stay active.

Responsibilities

• Create an unforgettable customer experience.
• Lead the sales floor to ensure customers have the best experience.
• Prepare fitting rooms, find sizes, and provide feedback on merchandise.
• Forge lasting relationships with customers and invite them to events.
• Be knowledgeable on what's new and what's selling well.
• Lead day-to-day store operations when the Store Manager is not in.
• Motivate the sales team and achieve sales goals with team-based commission.
• Communicate inventory needs to support business goals.
• Maintain store cleanliness and visual merchandising; ensure safety and schedule adherence.

Skills

Customer service

Leadership

Communication

Reliability

Multi-tasking

Relationship building

Adaptability

Punctuality

Teamwork

Initiative

Job description

Vuori is seeking a Retail Store Floor Lead to guide the sales team and embody our brand values through expert product knowledge and a positive attitude. You will supervise the floor, delegate tasks, and collaborate with the Store Manager and Assistant Store Manager to deliver exceptional customer experiences.

You’ll create unforgettable shopping moments, build lasting customer relationships, and stay informed about new products while driving store performance and maintaining high standards in a