Retail Floor Lead — Elevate Customer Experience

Red White & Blue Thrift Store; North Dakota; On-site; USD 25,000 - 28,000; Full time

Job summary

Red White & Blue Thrift Store is seeking a Retail Supervisor to support the Retail Manager and oversee day-to-day sales floor operations. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and reach sales targets.

This role offers guidance and support from the Retail Manager to advance your retail career. Your responsibilities include supervising retail activities, coaching team members, ensuring efficient cashier operations, and

Qualifications

• Bilingual in English and Spanish preferred.
• Excellent verbal and written communication with customers.
• Basic computer skills including MS Office, Teams, Outlook.
• Ability to work independently and complete assignments.
• High school diploma or GED preferred.
• Retail, thrift, warehouse or customer-facing experience preferred but not required.

Responsibilities

• Operational Oversight: Manage day-to-day operations of the sales floor, under the guidance of the Retail Manager.
• Team Development: Supervise and mentor retail team members, providing ongoing coaching.
• Customer Service Excellence: Ensure exceptional customer service and handle inquiries.
• Inventory Management: Oversee inventory, merchandizing, and pricing to meet demand.
• Cashier Operations: Supervise cashier processes and adherence to cash handling procedures.
• Learning and Growth: Review reports and contribute to performance metrics with guidance.
• Collaborative Leadership: Work with the Retail Manager to implement sales strategies.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Independent work

Education

High school diploma or GED

Tools

MS Office

Teams

Outlook

Job description

Red White & Blue Thrift Store is seeking a Retail Supervisor to support the Retail Manager and oversee day-to-day sales floor operations. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and reach sales targets.

This role offers guidance and support from the Retail Manager to advance your retail career. Your responsibilities include supervising retail activities, coaching team members, ensuring efficient cashier operations, and