Retail Floor Lead - Drive Sales & Service

Goodwill Industries of Southeastern Louisiana; Kenner (LA); On-site; USD 27,000 - 38,000; Full time

Job summary

Goodwill Industries of Southeastern Louisiana is seeking a Sales Floor Lead to help manage day-to-day store operations and drive sales to meet budget, while complying with company standards. You will act as supervisor when assigned, supervise staff, handle cash, maintain merchandise, and present a clean, safe, and welcoming store environment.

The role requires strong communication, flexibility to work nights and weekends, and the ability to mentor trainees and new hires.

Qualifications

• High School diploma or GED and 6 months supervisory experience or a minimum of 90 days in the service industry.
• Must be able to read, write and communicate clearly in English.
• Prior work experience in the service industry preferred.
• Must successfully complete Retail training.

Responsibilities

• Assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies and procedures.
• Perform duties of a supervisor when assigned by the Store Manager or Sales Floor Manager.
• Use the cash register to make total sales, accept payment; authorize voids, returns, exchanges and credits for merchandise.
• Ensure proper rotation of store merchandise.
• Create a positive public image of Goodwill through a clean store environment, attractive displays and presentable personnel.
• Maintain safe and appropriate conditions in the shopping areas.
• Keep the store clean and hazard free by vacuuming, mopping and dusting, including cleaning the bathrooms.
• Attend work on regularly scheduled shifts as assigned by the manager for the week.
• Attend monthly safety self-inspections and ensure floor checks are completed daily.
• Assist in training and mentoring of Sales Floor Associates and court-appointed community service workers.

Skills

Leadership & supervision

Customer service

Sales goals

Public image & presentation

Staff training & mentoring

Flexibility

Physical stamina

Job description

Goodwill Industries of Southeastern Louisiana is seeking a Sales Floor Lead to help manage day-to-day store operations and drive sales to meet budget, while complying with company standards. You will act as supervisor when assigned, supervise staff, handle cash, maintain merchandise, and present a clean, safe, and welcoming store environment.

The role requires strong communication, flexibility to work nights and weekends, and the ability to mentor trainees and new hires.