Retail Floor Lead & Coach — Elevate Customer Experience

A&F Stores, Inc.; Clinton Charter Township (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Payroll benefits

Sales incentive bonus

Merchandise discount

Career advancement

Brand affiliate

Training & development

Inclusive culture

Job summary

The Key Lead role at Abercrombie & Fitch Co. oversees floor operations, coaching Brand Reps and Stock Associates to deliver a quality in-store experience. You’ll guide daily activities, boost customer satisfaction, and help drive sales while embodying the company's culture.

Expect a part-time schedule (12–16 hours weekly) with mandatory weekend availability and seasonal hour increases. Prior retail leadership experience is helpful but not required.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic and assertive

Initiative

Adaptability

Detail oriented

Multitasking

Applied learning

Education

High School Diploma / GED

Job description

The Key Lead role at Abercrombie & Fitch Co. oversees floor operations, coaching Brand Reps and Stock Associates to deliver a quality in-store experience. You’ll guide daily activities, boost customer satisfaction, and help drive sales while embodying the company's culture.

Expect a part-time schedule (12–16 hours weekly) with mandatory weekend availability and seasonal hour increases. Prior retail leadership experience is helpful but not required.