Retail Field Technician: Install, Repair & Train

Scientific Games, LLC; Glenwillow (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Scientific Games is seeking a Field Service Technician to service lottery retail locations on-site. You will install, repair, relocate and train customers on equipment ranging from terminals to POS and vending systems, ensuring high-quality service and rapid issue resolution.

Travel may be required; you will build strong customer relationships, troubleshoot communications, and perform routine vehicle maintenance while meeting regulatory and company standards.

Qualifications

• High school diploma or equivalent is required.
• Background check, drug test, and clean driving record required.
• Able to travel overnight if needed.
• Familiar with MS Office and basic troubleshooting of software/hardware.

Responsibilities

• Provide a positive customer experience using customer service and technical skills.
• Communicate the value of our services and match products with customer needs.
• Perform extensive field repair functions including installs, removal of terminals, communications equipment and peripheral procedures, with little to no supervision.
• Perform vehicle management functions as set by guidelines.
• Partner with the Data Center to ensure timeliness to retail locations and understand problems at each assigned service location.
• Record service call information, logs, and report data communication problems to management and communicate recommendations on customer’s equipment.
• Follow through on customer issues that require additional support.
• Troubleshoot all forms of communications within a retail location.
• Perform routine maintenance on company vehicles.
• Maintain an acceptable driving record in accordance with the Motor Vehicle Policy.
• Build and maintain strong, long‑lasting customer relationships.
• Solve customer challenges the first time, owning it.
• Provide troubleshooting of customer issues over the telephone.
• Train new and existing customers.
• Average approximately six to ten detailed activities per day depending on local area needs, responsibility, and service order type.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Evening/weekend availability

Overtime availability

Safe driving

Teamwork

Education

High school diploma or equivalent

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Scientific Games is seeking a Field Service Technician to service lottery retail locations on-site. You will install, repair, relocate and train customers on equipment ranging from terminals to POS and vending systems, ensuring high-quality service and rapid issue resolution.

Travel may be required; you will build strong customer relationships, troubleshoot communications, and perform routine vehicle maintenance while meeting regulatory and company standards.