Retail Experience & Support Specialist

The AZEK Company; Keyser Valley (PA); On-site; USD 32,000 - 34,000; Full time

Job summary

The AZEK Company seeks a Retail Support Specialist to join our Scranton-based office. You will handle inbound calls from key retailers and distributors, process special orders, and provide technical recommendations and marketing collateral support across North America.

You'll use Salesforce, Five9, True Commerce, Rithum, Supplier Hub and JD Edwards (JDE) to manage VOR programs, answer product inquiries, and resolve pricing and ETA questions while maintaining a high standard of customer care.

Qualifications

• 3-5 years of experience in customer service or inside sales preferred.
• Positive attitude with a customer-focused approach and attention to detail.
• Ability to operate effectively across multiple platforms.
• Excellent communication skills, attention to detail, and follow-through.
• Can-do attitude with a focus on creative problem-solving that drives engagement.
• Ability to work proactively and strategically, modeling best practices for the consumer base.
• Strong interpersonal, motivational, and communication skills.
• Commitment to upholding company values: Always Do the Right Thing, Starts & Ends with the Customer, Value Every Individual, Lead Through Innovation, The Best Team Wins, Better Today Than Yesterday.
• Ability to build and maintain relationships with other AZEK Company team members and departments.
• High desire to drive results, to surpass current goals
• Ability to make decisions or take actions to solve a problem or reach a goal.

Responsibilities

• Handling inbound calls from Lowe’s and Home Depot, sales reps and distributors.
• Process Special Orders by following up, correcting discrepancies via watchlists, invoicing, and returns.
• Utilizing software tools such as Salesforce, Five9, True Commerce, Rithum, Supplier Hub and JD Edwards (JDE) for the VOR program.
• Providing world-class support to stores across North America by delivering technical recommendations and facilitating marketing collateral.
• Answer inbound stores calls within Salesforce to help with general product inquiries, installation help, pricing, ordering, distributor contacts.
• Answer store emails resolving general product inquiries, installation, ETAs and pricing
• Manage multiple projects while prioritizing optimal customer outcomes.
• Direct stores with non-stock returns to the appropriate distributor contact.
• Demonstrate a strong desire to drive results and surpass goals.
• Participate in training and other learning opportunities to expand knowledge of company and position.

Skills

Customer Service

Inside Sales

Multi-platform

Communication

Problem Solving

Relationship Building

Teamwork

Detail Oriented

Tools

Salesforce

Five9

True Commerce

Rithum

Supplier Hub

JD Edwards (JDE)

Job description

The AZEK Company seeks a Retail Support Specialist to join our Scranton-based office. You will handle inbound calls from key retailers and distributors, process special orders, and provide technical recommendations and marketing collateral support across North America.

You'll use Salesforce, Five9, True Commerce, Rithum, Supplier Hub and JD Edwards (JDE) to manage VOR programs, answer product inquiries, and resolve pricing and ETA questions while maintaining a high standard of customer care.