Retail Customer Experience Specialist — Tech-Savvy Support

RiseMe; Scranton (Lackawanna County); On-site; USD 32,000 - 34,000; Full time

Job summary

AZEK Company is seeking a Retail Support Specialist to manage inbound calls and orders from major retailers like Lowe’s and Home Depot. The role emphasizes resolving product inquiries, pricing, and installation help across North America, using Salesforce and related platforms.

You will process special orders, coordinate with distributors, and provide market-ready recommendations while maintaining a strong customer-first mindset.

Qualifications

• 3-5 years of experience in customer service or inside sales preferred.
• Positive attitude with a customer-focused approach and attention to detail.
• Ability to operate effectively across multiple platforms.
• Excellent communication skills, attention to detail, and follow-through.
• Can-do attitude with a focus on creative problem-solving that drives engagement.

Responsibilities

• Handle inbound calls from Lowe’s and Home Depot, sales reps and distributors.
• Process Special Orders by following up, correcting discrepancies via watchlists, invoicing, and returns.
• Provide world-class support to stores across North America with technical recommendations and marketing collateral.
• Answer inbound store calls within Salesforce for product inquiries, installation help, pricing, ordering and distributor contacts.
• Answer store emails resolving product inquiries, installation, ETAs and pricing.
• Manage multiple projects while prioritizing customer outcomes.
• Direct stores with non-stock returns to the appropriate distributor contact.
• Demonstrate a strong desire to drive results and surpass goals.

Skills

Customer service

Multi-platform

Communication

Problem solving

Relationship building

Tools

Salesforce

Five9

True Commerce

Rithum

Supplier Hub

JDE (JD Edwards)

Job description

AZEK Company is seeking a Retail Support Specialist to manage inbound calls and orders from major retailers like Lowe’s and Home Depot. The role emphasizes resolving product inquiries, pricing, and installation help across North America, using Salesforce and related platforms.

You will process special orders, coordinate with distributors, and provide market-ready recommendations while maintaining a strong customer-first mindset.