Pro Desk Partnerships & Training Specialist

The AZEK Company; Scranton (Lackawanna County); On-site; USD 32,000 - 34,000; Full time

Job summary

The AZEK Company is seeking a Retail Field Sales Representative to cultivate relationships with Home Depot and Lowe’s ProDesk teams in Scranton, PA. You will drive outbound outreach, deliver product knowledge sessions, and tailor conversations to each store’s needs.

You will collaborate with Outside Sales, support campaigns, and track activities in CRM to ensure timely follow-up and measurable impact on product engagement and sales.

Qualifications

• 2+ years of experience in retail sales, account development, customer experience, relationship development, or related field.
• Strong verbal, written, and presentation skills.
• Demonstrated ability to build relationships and positively influence others.
• Comfortable initiating outbound conversations and developing relationships with new contacts.

Responsibilities

• Proactively engage Home Depot and Lowe’s ProDesk associates through outbound outreach and relationship development.
• Build trusted relationships with ProDesk associates, store leadership, and district leadership.
• Use active listening and effective questioning to understand store needs, identify opportunities, and tailor conversations appropriately.
• Schedule and independently conduct virtual Product Knowledge sessions for retail associates.
• Educate associates on James Hardie products, applications, differentiators, and selling opportunities.
• Help associates confidently discuss and recommend James Hardie products to homeowners and contractors.
• Maintain professional persistence with hard-to-reach stores and associates.
• Follow up after training and store interactions to reinforce product knowledge and strengthen relationships.
• Partner with Outside Sales to coordinate store outreach, opportunities, and follow‑up.
• Gather and communicate store-level feedback, competitive insights, and opportunities to internal partners.
• Utilize CRM, communication, and productivity platforms to document activity, manage relationships, and maintain follow-up.
• Support campaigns and initiatives to increase James Hardie engagement and sales within retail locations.

Skills

Relationship building

Outbound outreach

Sales presentations

CRM proficiency

Communication

Time management

Problem solving

Independent work

Resilience

Learning agility

Tools

CRM software

Office / Workspace tools

Job description

The AZEK Company is seeking a Retail Field Sales Representative to cultivate relationships with Home Depot and Lowe’s ProDesk teams in Scranton, PA. You will drive outbound outreach, deliver product knowledge sessions, and tailor conversations to each store’s needs.

You will collaborate with Outside Sales, support campaigns, and track activities in CRM to ensure timely follow-up and measurable impact on product engagement and sales.