Retail Experience Specialist — Customer-Focused Leader

Ocean-State-Job-Lot; Avon (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Associate Discount

Care.com Access

Paid Time Off

Health Insurance

Short-Term Disability

Accolade Care

Profit Sharing Bonus

401K

Vacation Discounts

Job summary

Ocean State Job Lot (OSJL) is hiring a Store Specialist in Avon, MA. This on-site, part-time role focuses on delivering exceptional customer service, managing POS transactions, and merchandising assigned areas in alignment with company standards.

The position requires availability to work nights and weekends, and it offers a competitive hourly wage of $15.75 to $16.75 plus the listed associate perks and benefits. OSJL emphasizes value and community impact.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail experience

Customer service

Cashier experience

Job description

Ocean State Job Lot (OSJL) is hiring a Store Specialist in Avon, MA. This on-site, part-time role focuses on delivering exceptional customer service, managing POS transactions, and merchandising assigned areas in alignment with company standards.

The position requires availability to work nights and weekends, and it offers a competitive hourly wage of $15.75 to $16.75 plus the listed associate perks and benefits. OSJL emphasizes value and community impact.