Retail Experience & Solutions Specialist

NBT Bancorp Inc.; New York (NY); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental and Vision Coverage

401(k) Plan with employer match

Tuition Reimbursement

Job summary

NBT Bancorp Inc. is seeking a customer service-focused professional to support the Retail division by addressing complex service needs and guiding branch personnel through procedures. You will leverage knowledge of banking products to resolve issues and coach peers toward self-serve solutions.

The role emphasizes effective communication, adherence to bank policies, and collaboration with Retail partners to advance retail initiatives in a dynamic, customer-centered environment.

Qualifications

• 3 years in customer service, retail banking or financial operations support
• Bachelor degree in business related field or equivalent banking experience preferred

Responsibilities

• Assist Retail team with problem resolution and advanced operational support to enhance customer experience
• Maintain understanding of bank policies and delivery channels in a fast-paced environment
• Collaborate with Retail partners to support retail initiatives
• Perform other duties as assigned

Skills

Communication

Problem solving

Financial products knowledge

Interpersonal skills

Policies and procedures

Education

Bachelor's degree in business or related field

Banking experience preferred

Job description

NBT Bancorp Inc. is seeking a customer service-focused professional to support the Retail division by addressing complex service needs and guiding branch personnel through procedures. You will leverage knowledge of banking products to resolve issues and coach peers toward self-serve solutions.

The role emphasizes effective communication, adherence to bank policies, and collaboration with Retail partners to advance retail initiatives in a dynamic, customer-centered environment.