Retail Channel & Operations Specialist

NBT Bancorp Inc.; Portland (ME); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Matching

Tuition Reimbursement

Job summary

NBT Bank in Portland, ME is seeking a customer service professional to support the Retail division. The role focuses on delivering an exceptional customer experience, guiding branch personnel through complex procedures, and providing prompt, accurate guidance.

The position requires strong communication skills and deep knowledge of bank products and services. Qualified candidates typically have three years of customer service/retail banking experience and a four-year business degree or equivalent

Qualifications

• Three years' experience in customer service, retail banking and/or financial operations support.
• Four-year degree in business related field or equivalent banking experience preferred.

Responsibilities

• Assist Retail team with problem resolution and advanced operational support.
• Maintain understanding of bank policies and delivery channels in a fast-paced environment.
• Collaborate with Retail partners to support initiatives of the retail banking division.
• Other duties as assigned.

Skills

Customer service

Retail banking

Communication

Education

Bachelor's degree in business or related field

Job description

NBT Bank in Portland, ME is seeking a customer service professional to support the Retail division. The role focuses on delivering an exceptional customer experience, guiding branch personnel through complex procedures, and providing prompt, accurate guidance.

The position requires strong communication skills and deep knowledge of bank products and services. Qualified candidates typically have three years of customer service/retail banking experience and a four-year business degree or equivalent