Retail Experience Manager — Lead & Elevate Store Team

Northern Tool; Midland (TX); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Daily Pay option

Medical, dental, vision benefits

401(k) with enhanced company match

Employee discount

Holidays and paid time off

Open-up to 30+ hours per week benefits

Competitive compensation

Job summary

Northern Tool + Equipment is hiring a Customer Experience Manager in Midland, TX. You will coach and lead a sales team, execute company sales strategies and KPIs, and oversee hiring, training, and performance management under the Store Manager.

The role includes MOD duties and a focus on delivering a strong customer experience. Applicants should have a high school diploma (or equivalent), retail experience, and supervisory skills, with the ability to lift up to 70 lbs.

Qualifications

• High school education or equivalent required, 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up-to 70 lbs.

Responsibilities

• Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
• Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and KPIs.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Sale Representatives and Team Leads.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Skills

Customer service

Leadership

Supervisory experience

Coaching

Spanish language

Education

High school diploma or equivalent

Two years of college or technical training

Job description

Northern Tool + Equipment is hiring a Customer Experience Manager in Midland, TX. You will coach and lead a sales team, execute company sales strategies and KPIs, and oversee hiring, training, and performance management under the Store Manager.

The role includes MOD duties and a focus on delivering a strong customer experience. Applicants should have a high school diploma (or equivalent), retail experience, and supervisory skills, with the ability to lift up to 70 lbs.