Retail Customer Experience Leader | Flexible Schedule & Benefits

Northern Tool + Equipment; Midland (TX); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Competitive Pay

Flexible schedule

Health plans

401(k) plan

Employee discount

Daily Pay

Paid holidays

Incentives

Job summary

Northern Tool + Equipment in Midland, TX is hiring a Customer Experience Manager to keep the store running smoothly for customers and employees. Lead a team, implement sales plans, and support hiring, training and performance management under the Store Manager.

Spanish language skills are preferred and physical requirements apply. You will be part of a close-knit retail team that values service, coaching, and hands-on leadership to ensure a hassle-free shopping experience for tradespeople and

Qualifications

• High school education or equivalent required; 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Ability to lift up to 70 lbs.

Responsibilities

• Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
• Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and KPIs.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Sale Representatives and Team Leads.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Skills

Customer service

Leadership/mentoring

Problem solving

Spanish language

Education

High school diploma or equivalent

2 years college or related technical training

Job description

Northern Tool + Equipment in Midland, TX is hiring a Customer Experience Manager to keep the store running smoothly for customers and employees. Lead a team, implement sales plans, and support hiring, training and performance management under the Store Manager.

Spanish language skills are preferred and physical requirements apply. You will be part of a close-knit retail team that values service, coaching, and hands-on leadership to ensure a hassle-free shopping experience for tradespeople and