Retail Customer Experience Manager

Northern Tool + Equipment; Midland (TX); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Competitive Pay

Flexible schedule

Health plans

401(k) plan

Employee discount

Daily Pay

Paid holidays

Incentives

Job summary

Northern Tool + Equipment in Midland, TX is hiring a Customer Experience Manager to keep the store running smoothly for customers and employees. Lead a team, implement sales plans, and support hiring, training and performance management under the Store Manager.

Spanish language skills are preferred and physical requirements apply. You will be part of a close-knit retail team that values service, coaching, and hands-on leadership to ensure a hassle-free shopping experience for tradespeople and

Qualifications

• High school education or equivalent required; 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Ability to lift up to 70 lbs.

Responsibilities

• Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
• Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and KPIs.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Sale Representatives and Team Leads.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Skills

Customer service

Leadership/mentoring

Problem solving

Spanish language

Education

High school diploma or equivalent

2 years college or related technical training

Job description

Description

Do you love serving customers and coaching others to success?

As a Customer Experience Manager, you will help keep store running smoothly for our customers as well as our employees. At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.

Role Specific Details:

• Spanish Language Skills preferred

Key Responsibilities:

• Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
• Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and key performance indicators (KPIs).
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Sale Representatives and Team Leads.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

What you will bring to the table:

• High school education or equivalent required, 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up-to 70 lbs.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes:

• Competitive Pay: Earn $53,300 - $62,730 annually, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
• Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.
• Holidays and Time Off: We believe in giving our team time to relax and recharge. Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. Additionally, we operate with reduced hours on five other federal holidays, recognizing the importance of personal time. Employees working 30+ hours are eligible for paid holidays and paid time off.
• Incentives: Be rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.