Retail Experience Leader: Coach & Delight Customers

Fleet Feet Sports; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

High energy and fun atmosphere

Training and advancement opportunities

Paid time off

Health insurance

Optional retirement plan with employer match

Product discounts

Job summary

Fleet Feet Sports in Birmingham is looking for a Retail Experience Manager to lead the retail staff and enhance customer experiences. This role requires a leader who can effectively recruit, develop, and coach a passionate team dedicated to customer satisfaction.

The ideal candidate will possess strong leadership skills and the ability to work in a fast-paced environment. Fleet Feet embraces a culture of support, training, and performance management while nurturing a fun atmosphere.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Proven track record of leading your team by example, giving feedback and coaching in the moment.
• Passionate, positive, self-motivated, and detail-oriented.

Responsibilities

• Responsible for day-to-day and long-term success of retail staff with a focus on customer experience.
• Recruiting, onboarding, developing, scheduling, and coaching retail staff.
• Ensure each customer is outfitted by overseeing Retail Sales Associates.

Skills

Demonstrated leadership ability

Customer-centric communication

Coaching and developing people

Team performance management

Job description

Fleet Feet Sports in Birmingham is looking for a Retail Experience Manager to lead the retail staff and enhance customer experiences. This role requires a leader who can effectively recruit, develop, and coach a passionate team dedicated to customer satisfaction.

The ideal candidate will possess strong leadership skills and the ability to work in a fast-paced environment. Fleet Feet embraces a culture of support, training, and performance management while nurturing a fun atmosphere.