Retail Experience Manager - Lead Team, Elevate Service

Fleet Feet; Lewis Center (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health care

Paid Time Off & Paid Holidays

40% staff discount

Free annual training group membership

Job summary

Fleet Feet Upper Arlington, part of the Fleet Feet family, seeks a Co-Retail Experience Manager to lead daily store operations and inspire a high-energy team. You’ll drive customer experience, coach staff, and ensure sales targets are met through effective scheduling, training, and merchandise execution.

You will spend 4-5 days per week on site, manage inventory and events, and collaborate with buyers to deliver an outstanding, fast-paced retail experience in a community-focused setting.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required.
• Proven track record of leading your team by example, giving feedback, and coaching in the moment.
• Experienced in having hard conversations (performance, disciplinary, etc.)
• Passion for coaching and developing people

Responsibilities

• The day-to-day and long-term success of retail staff with a focus on customer experience
• Serving as the point person on the retail floor ensuring that every customer receives a consistent experience
• Plans, identifies, communicates, and delegates responsibility to the team
• Overseeing the key holders and outfitters
• Overseeing entire daily operations of your retail store
• Achieving quarterly and annual sales and metric goals
• Assisting with schedule management and assistance in labor budget management
• Overseeing and managing accurate store inventory by conducting physical counts provided by the buying team
• Ensuring all inventory is received and prepped for sale in timely manner
• Overseing the timely fulfillment of ecommerce orders
• Organizing and managing in-store events
• Ensuring proper store merchandising guidance provided by the buying team
• Maintaining proper supply levels for the store
• Overseeing general upkeep of the store and maintenance repairs in a timely manner
• Ensuring your team has the tools they need to achieve the retail performance metrics
• Conducting Uqube check-ins
• Conducting key holder and outfitter disciplinary conversations
• Time will be spent 4-5 days per week managing your retail location

Skills

Leadership

Retail experience

Customer service

Coaching

Communication

Job description

Fleet Feet Upper Arlington, part of the Fleet Feet family, seeks a Co-Retail Experience Manager to lead daily store operations and inspire a high-energy team. You’ll drive customer experience, coach staff, and ensure sales targets are met through effective scheduling, training, and merchandise execution.

You will spend 4-5 days per week on site, manage inventory and events, and collaborate with buyers to deliver an outstanding, fast-paced retail experience in a community-focused setting.