Retail Store Lead: Coach, Merch & Customer Experience

Carhartt; Lynnfield (MA); On-site; USD 59,000 - 76,000; Full time

Job summary

Carhartt is seeking an on-site Retail Store Leader Associate in Lynnfield, MA to supervise daily store operations and deliver exceptional customer experiences. You will mentor staff, maintain visual standards, and drive profitability while upholding Carhartt's brand story at the store level.

You will recruit, onboard, train, and coach associates, manage schedules, and provide performance feedback to foster growth.

Qualifications

• Bachelor's degree or equivalent work experience in lieu of degree.
• 3 years of supervisory experience in a retail environment preferred.
• Experience in staffing, coaching, counseling, training and development.

Responsibilities

• Deliver exceptional consumer experiences with engaging, efficient, personalized service.
• Support Store Leader with visual standards and merchandising initiatives.
• Foster a positive, collaborative team environment and drive engagement.
• Recruit, train, and provide feedback to associates for growth.
• Lead store controls, procedures, and profitability while ensuring safety.
• Communicate operations data, product trends, and local needs to leadership.
• Support revenue-building strategies and monitor performance metrics.
• Assist with external partnerships and community events.
• Grow brand awareness through local outreach and events.
• Assist in recruitment and onboarding of store staff.
• Own personal development and professional growth.

Skills

Supervisory experience

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Training

Organization

Communication

POS systems

MS Office

Education

Bachelor's degree or equivalent

Tools

POS Systems

Microsoft Office

Job description

Carhartt is seeking an on-site Retail Store Leader Associate in Lynnfield, MA to supervise daily store operations and deliver exceptional customer experiences. You will mentor staff, maintain visual standards, and drive profitability while upholding Carhartt's brand story at the store level.

You will recruit, onboard, train, and coach associates, manage schedules, and provide performance feedback to foster growth.