Retail Experience Manager — Lead Bold Customer Experience

Fleet Feet; City of Niagara Falls (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Fleet Feet is seeking a Retail Experience Manager (RXM) to lead daily store operations and deliver a premier customer experience. You will mentor a high-energy team, coach performance, and manage inventory and schedules to drive store success.

As a strong communicator with a growth mindset, you will model service excellence, support training, and engage in community initiatives that align with Fleet Feet's mission.

Qualifications

• Experience: Proven retail management experience, with a strong background in customer-facing sales environments.
• Customer focus: Delivers exceptional service with energy and empathy.
• Leadership: Coaches and delegates to build a high-energy team culture.
• Operations: Manages inventory, schedules, and daily store operations.
• Growth mindset: Develops self and others in a fast-paced, people-centered environment.

Responsibilities

• Lead store operations and drive a premium customer experience on the sales floor.
• Mentor, motivate, and model for teammates to deliver outstanding service.
• Coach team performance and manage schedules and inventory.
• Foster a positive, high-energy store culture aligned with Fleet Feet's mission.

Skills

Customer-facing sales

Leadership

Coaching

Communication

Delegation

Operational know-how

Job description

Fleet Feet is seeking a Retail Experience Manager (RXM) to lead daily store operations and deliver a premier customer experience. You will mentor a high-energy team, coach performance, and manage inventory and schedules to drive store success.

As a strong communicator with a growth mindset, you will model service excellence, support training, and engage in community initiatives that align with Fleet Feet's mission.