Retail Team Lead – Customer Experience & Growth

Coach; New York (NY); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Employee discount

Job summary

Coach is seeking a Brand Ambassador to maintain a strong leadership presence on the sales floor and achieve sales targets while delivering an exceptional customer experience. You will lead implementation of company initiatives, support store operations, monitor sales data, and contribute to recruiting and training to build winning teams across the NYC store network.

The role requires 1+ years in retail leadership, physical ability to lift up to 50 pounds, and a passion for coaching teammates to

Qualifications

• 1+ years of equivalent experience in managing retail space at the Lead Supervisor level.
• Ability to lift up to 50 pounds and perform physical tasks on the sales floor.

Responsibilities

• Maintain leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience.
• Lead implementation of company initiatives and support full operation of the business.
• Monitor and analyze sales data, identify trends, and recommend improvements.
• Support store recruitment, interviewing, and performance evaluation.
• Provide feedback to improve team performance and ensure policy compliance.

Skills

Leadership presence

Brand ambassador

Customer experience

Sales analytics

Recruiting support

Job description

Coach is seeking a Brand Ambassador to maintain a strong leadership presence on the sales floor and achieve sales targets while delivering an exceptional customer experience. You will lead implementation of company initiatives, support store operations, monitor sales data, and contribute to recruiting and training to build winning teams across the NYC store network.

The role requires 1+ years in retail leadership, physical ability to lift up to 50 pounds, and a passion for coaching teammates to