Retail Experience Lead

Best Buy; Minneapolis (MN); On-site; USD 52,000 - 65,000; Full time

Job summary

Best Buy in Minneapolis is seeking a Retail Experience Supervisor to lead a team in delivering exceptional customer experiences, develop skills, and manage performance. You will guide daily operations and coach associates to meet store goals.

The role requires flexibility to work evenings, weekends, and holidays, with a focus on positive employee experiences and continuous improvement across the store.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work a flexible schedule, including holidays, nights and weekends
• One year of consumer electronics industry experience

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee and share trend with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Skills

Leadership

Teamwork

Customer service

Job description

Best Buy in Minneapolis is seeking a Retail Experience Supervisor to lead a team in delivering exceptional customer experiences, develop skills, and manage performance. You will guide daily operations and coach associates to meet store goals.

The role requires flexibility to work evenings, weekends, and holidays, with a focus on positive employee experiences and continuous improvement across the store.