Retail Experience Leader

Best Buy; Buffalo (NY); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Buffalo, NY is seeking a Retail Experience Supervisor to lead a team and deliver exceptional customer experiences. You will focus on employee development, performance management and aligning store results with company goals to drive growth.

The role emphasizes coaching, scheduling flexibility including holidays and weekends, and collaboration with other store leaders to improve local performance.

Qualifications

• 1 year of leadership experience or 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends
• One year of consumer electronics industry experience

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee and share trend with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed
• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Leadership experience

Sales or customer service

Team collaboration

Flexible schedule

Performance management

Job description

Best Buy in Buffalo, NY is seeking a Retail Experience Supervisor to lead a team and deliver exceptional customer experiences. You will focus on employee development, performance management and aligning store results with company goals to drive growth.

The role emphasizes coaching, scheduling flexibility including holidays and weekends, and collaboration with other store leaders to improve local performance.