Retail Experience Lead

Best Buy; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Los Angeles is seeking a Retail Experience Supervisor to lead a team and deliver exceptional customer experiences. You will focus on employee development, performance management, and aligning store results with company goals.

The role requires leadership experience or a recent shift-lead background, plus prior work in sales or customer service. A flexible schedule, including holidays and weekends, is expected as part of a dynamic retail environment.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• One year of consumer electronics industry experience (preferred).

Responsibilities

• Maintain positive customer and employee experiences.
• Drive localized customer and employee insights and share trends with other store leaders.
• Provide positive experiences, skill development and performance management.
• Lead efforts to maximize positive results or course-correct when needed.
• Leverage leadership experience to guide store performance.
• Collaborate with team to ensure smooth operations.

Skills

Leadership experience

Sales experience

Customer service

Teamwork

Flexible schedule

Job description

Best Buy in Los Angeles is seeking a Retail Experience Supervisor to lead a team and deliver exceptional customer experiences. You will focus on employee development, performance management, and aligning store results with company goals.

The role requires leadership experience or a recent shift-lead background, plus prior work in sales or customer service. A flexible schedule, including holidays and weekends, is expected as part of a dynamic retail environment.