Retail Experience Leader - People & Performance

Best Buy; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial retirement resources

Well-being support

Job summary

Best Buy in Chicago is seeking a Retail Experience Supervisor to lead a team in delivering exceptional customer experiences and drive store performance. You will focus on employee development, coaching, and acting on local trends to improve results.

The role requires leadership skills, a background in sales or customer service, and the ability to work a flexible schedule including holidays, nights, and weekends. You will collaborate with store leadership to keep customers engaged and supported.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee performance and share trends with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Skills

Leadership experience

Sales & customer service

Team player

Flexible schedule

Job description

Best Buy in Chicago is seeking a Retail Experience Supervisor to lead a team in delivering exceptional customer experiences and drive store performance. You will focus on employee development, coaching, and acting on local trends to improve results.

The role requires leadership skills, a background in sales or customer service, and the ability to work a flexible schedule including holidays, nights, and weekends. You will collaborate with store leadership to keep customers engaged and supported.