Retail Experience Lead

FashionUnited; Costa Mesa (CA); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Burberry stores provide a premium retail environment where you will supervise and coach sales teams to deliver the Burberry Experience. You will monitor customer flow, ensure memorable interactions, and support sales goals through real-time coaching and leadership on the floor.

Ideal candidates have 1–2 years of supervisory retail experience, strong POS proficiency, and familiarity with Apple devices and digital tools to enhance customer service and store operations.

Qualifications

• Minimum 1–2 years supervising or managing retail sales.
• Advanced knowledge of POS systems and operation.
• Experience using Apple mobile devices and digital tools.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor.
• Partner with associates to improve selling skills and close sales to achieve goals and KPIs.
• Lead a high performing customer facing team and provide feedback to ensure Burberry Experience.

Skills

Retail supervisory experience

POS system proficiency

Apple devices familiarity

Tools

POS software

Apple devices

Job description

Burberry stores provide a premium retail environment where you will supervise and coach sales teams to deliver the Burberry Experience. You will monitor customer flow, ensure memorable interactions, and support sales goals through real-time coaching and leadership on the floor.

Ideal candidates have 1–2 years of supervisory retail experience, strong POS proficiency, and familiarity with Apple devices and digital tools to enhance customer service and store operations.