Retail Experience Lead

Fleet Feet Sports; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive Discounts

Professional Development

Community Engagement

Inspiring Team Culture

Full Time Benefits

Part-Time Benefits

Job summary

Fleet Feet Sports in Asheville, NC, is seeking an Assistant Retail Experience Manager to lead a store team, energize the sales floor, and support growth and development of Outfitters. The role focuses on delivering a world-class customer journey while coaching performance, scheduling, and daily direction from the floor.

If you are passionate about people, purpose, and performance, this is your opportunity to make an impact and help inspire the runner in everyone.

Qualifications

• At least 1 year of retail leadership experience in a customer-facing environment.

Responsibilities

• Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales.
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care.
• Act as a shift leader, directing floor operations and assisting with real-time coaching.
• Foster a high-performance team culture by recognizing achievements and encouraging accountability.
• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs.
• Assist with scheduling, operational support, and the execution of store events and initiatives.
• Help resolve customer issues quickly and professionally, prioritizing satisfaction.
• Contribute to a positive, collaborative, and inclusive work environment.

Job description

Fleet Feet Sports in Asheville, NC, is seeking an Assistant Retail Experience Manager to lead a store team, energize the sales floor, and support growth and development of Outfitters. The role focuses on delivering a world-class customer journey while coaching performance, scheduling, and daily direction from the floor.

If you are passionate about people, purpose, and performance, this is your opportunity to make an impact and help inspire the runner in everyone.