Retail - Events Coordinator

Michaels Stores; Lake Orion (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Events Coordinator to create memorable experiences for guests. In this exciting role, you will plan and facilitate events, including children's birthday parties, while delivering exceptional customer service. Your creativity and organizational skills will shine as you manage event details and ensure a fun atmosphere. Join a team that values diversity and provides a supportive environment, where your contributions will make a significant impact on community engagement. If you thrive in a fast-paced retail setting and love working with people, this opportunity is perfect for you!

Qualifications

• Energetic and enthusiastic personality with excellent people skills.
• Experience in retail and customer service, especially with children's events.

Responsibilities

• Plan and coordinate multiple events, ensuring client satisfaction.
• Assist customers with shopping and provide friendly checkout experiences.

Skills

Event Coordination

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Retail Experience

Education

High School Diploma

Job description

Join to apply for the Retail - Events Coordinator role at Michaels Stores

Store - DET-ORION TOWNSHIP, MI

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a fun, engaging, and stress-free experience for guests. Deliver friendly customer service by assisting customers and ensuring a smooth checkout process. Complete operational tasks such as truck unload, merchandise duties, and store recovery to meet Brand Promises.

Event Coordination

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and craft classes.
• Create a fun and creative environment for clients of all ages.
• Demonstrate craft projects, perform face painting, and facilitate activities.
• Manage event add-ons like goody bags and balloons according to standards.
• Communicate effectively with clients and team members about events.
• Handle administrative duties such as emails, calls, and paperwork.
• Adjust plans based on client feedback and create backup or emergency plans.
• Ensure client satisfaction and uphold safety and cleanliness standards before and after events.

Customer Experience

• Assist customers with shopping, locating products, and providing solutions.
• Ensure quick, friendly checkout experiences.
• Promote and enroll customers in Rewards and Credit Card programs.
• Educate customers about Voice of Customer surveys.
• Support Omni channel processes like BOPIS and SFS.
• Participate in truck unloading, stocking, and planogram setup.
• Maintain merchandise recovery and store cleanliness.
• Support store safety, shrink reduction, and compliance with SOPs.
• Interact respectfully and positively with customers and team members.
• Cross-train in Custom Framing sales and production.
• Participate in store cleanliness activities, including sweeping and restroom maintenance.

Preferred Knowledge/Skills/Abilities

• Energetic, enthusiastic personality.
• Ability to handle stress and interact effectively with guests and staff.
• Excellent people skills and experience with children’s events.
• Strong communication, organizational, and creative problem-solving skills.
• Retail and customer service experience required.

Physical Requirements and Work Environment

• Stand for long periods, move throughout the store, and perform physical tasks like lifting and reaching.
• Work includes nights, weekends, and early mornings, with some outdoor and non-climate-controlled work areas.

Applicants must meet legal requirements. Michaels values diversity and provides reasonable accommodations for disabilities. For inquiries, contact Customer Care at 1-800-642-4235.