Retail Dining Operations Lead

Sodexo; Towson (MD); On-site; USD 75,000 - 85,000; Full time

Job summary

Sodexo seeks a Retail Operations Manager to lead the retail dining services at Sheppard Pratt in Towson, MD. You will drive daily operations, manage staff, and ensure high standards of service and safety to deliver exceptional dining experiences for customers and clients.

Join Sodexo to guide a frontline team, optimize cash handling and POS accuracy, and partner with vendors to maintain product flow while advancing merchandising and customer engagement in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years management experience.
• 3 years related experience.
• Retail operations or foodservice background preferred.

Responsibilities

• Oversee daily retail operations to deliver smooth dining experiences.
• Drive financial performance and manage budgets.
• Develop and coach a high-performing team of frontline staff.
• Ensure cash handling procedures and POS accuracy.
• Collaborate with vendors to maintain product flow and compliance.
• Lead merchandising and marketing initiatives to keep displays fresh.

Skills

Leadership

Cash handling & POS

Time management

Team development

Customer service mindset

Education

Bachelor’s degree or equivalent experience

Tools

POS systems

Job description

Sodexo seeks a Retail Operations Manager to lead the retail dining services at Sheppard Pratt in Towson, MD. You will drive daily operations, manage staff, and ensure high standards of service and safety to deliver exceptional dining experiences for customers and clients.

Join Sodexo to guide a frontline team, optimize cash handling and POS accuracy, and partner with vendors to maintain product flow while advancing merchandising and customer engagement in a fast-paced environment.