Retail Dining Director: Lead, Elevate Guest Experience

Compass Group USA; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Compass Group USA, a leading hospitality and food service provider, seeks a Retail Dining Director to oversee daily retail dining operations, drive exceptional service, and lead a high-performing team in a fast-paced environment.

You will manage budgets, ensure food safety, train hourly staff, and partner with leadership to enhance guest experiences across healthcare and corporate dining settings.

Qualifications

• Bachelor's degree preferred in Food Service Management, Hospitality, Business, or related field.
• 1–3 years of retail food service or hospitality management experience preferred.
• Experience in healthcare dining, corporate dining, restaurants, cafeterias, or other high‑volume food service environments.
• Strong knowledge of retail food service operations, cash handling, purchasing, and inventory management.
• Experience with budgeting, financial reporting, food costs, labor management, and P&L accountability preferred.
• Knowledge of food safety, sanitation, culinary trends, and merchandising.
• Experience with retail marketing, promotions, and sales initiatives is a plus.
• Strong leadership, coaching, communication, and organizational skills.
• Ability to communicate effectively with associates, customers, patients, and management.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and general computer applications.

Responsibilities

• Oversee daily retail dining and cafeteria operations, ensuring exceptional food quality, service, and guest satisfaction.
• Recruit, train, coach, and develop hourly associates to build a high-performing team.
• Manage staff scheduling, payroll, cash handling, and daily operational procedures.
• Ensure compliance with food safety, sanitation, portion control, and company operating standards.
• Monitor food costs, labor, inventory, and operating expenses while supporting budget and financial goals.
• Plan and execute special events, promotions, and retail marketing initiatives to enhance the guest experience.
• Train associates in customer service, cashier procedures, food presentation, and safety standards.
• Maintain accurate financial and operational records, ensuring timely completion of required reports.
• Build strong relationships with guests, patients, families, associates, and operational leadership.
• Identify opportunities to improve operational efficiency, retail sales, and overall customer satisfaction.
• Foster a positive, collaborative work environment focused on teamwork, accountability, and hospitality.

Skills

Leadership

Coaching

Communication

Organizational skills

Microsoft Office

Cash handling

Purchasing

Inventory management

P&L accountability

Education

Bachelor's degree in Food Service Management, Hospitality, Business, or related field

Associate's degree with relevant experience

Tools

Microsoft Office

Job description

Compass Group USA, a leading hospitality and food service provider, seeks a Retail Dining Director to oversee daily retail dining operations, drive exceptional service, and lead a high-performing team in a fast-paced environment.

You will manage budgets, ensure food safety, train hourly staff, and partner with leadership to enhance guest experiences across healthcare and corporate dining settings.