Operations Manager

SMS Staffing; Baltimore (MD); On-site; USD 81,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision benefits

401K

Ongoing training and development programs

Tuition reimbursement

Health and wellness programs

Job summary

A leading staffing agency seeks an Operations Manager in Baltimore, MD, to oversee daily operations, ensure client satisfaction, and manage a diverse team. The ideal candidate will possess a Bachelor's degree and at least 3 years of management experience in facilities or food services. Responsibilities include managing budgets, ensuring safety compliance, and fostering a diverse work environment. The company offers competitive compensation and a full benefits package, including medical, dental, and tuition reimbursement.

Qualifications

• 3 years of management experience in a relevant field.
• Experience working in facilities or food services.
• Bachelors Degree or equivalent educational experience.

Responsibilities

• Oversee daily operations of multiple core services at a client site.
• Ensure high customer satisfaction and retention.
• Manage the budget and control costs.
• Establish a safe work environment.

Skills

Leadership

Problem-solving

Customer service

Communication

Safety focus

Organizational skills

Education

Bachelors Degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Database inventory management software

Route scheduling software

Job description

Experience level: Mid-senior Experience required: 3 Years Education level: Bachelors degree Job function: Management Industry: Food & Beverages Compensation: $81,000 - $110,000 Total position: 1 Relocation assistance: Yes

Job Overview:

Join our mission to transform the convenience industry by putting people first and obsessing about extraordinary food and drinks. We just cant bear the thought of being boring. We like to have fun and be a bit quirky. We work in a buzzword-free zone. We look for whats new, whats next, and what the future holdswe invite you to be part of our exciting future.

With InReach, you get to be a hero to clients and guests every day. Were all about phenomenal service and technology that fosters everyones trust.

Our culture is to do the right thing always. We are a diverse group, and we are all about inclusion, wellness, sustainability and supporting local partners. Reducing single-use plastics, feeding the hungry, responsible sourcing, community assistance, and using products and ingredients with a lower carbon footprint its all part of who we are, and its embedded in our daily actions.

Seeking an Operations Manager in the Baltimore MD area.

The successful candidate will:

• Work closely with the Distribution Manager, Warehouse Manager, and Service Manager in daily operations and holding departments and staff accountable.
• Ensure all branch departments work as one team.
• Identify customer issues quickly, and promptly respond with appropriate communication and/or corrective action with operations and Key Account Managers.
• Coordinate execution of field pricing changes and other strategic projects.
• Coordinate new account execution and assist with client management and retention.
• Collaborate with other departments to improve all business processes, efficiencies, and best practices.
• Champion a safety-focused work environment for all operations.
• Carrie out all leadership responsibilities in accordance with the organization's policies and applicable laws.
• Work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel, and Word.
• Demonstrate urgency and problem-solving skills with a dedication to customer service.
• Possess a valid drivers license and acceptable driving record.
• Be able to operate manual and industrial equipment such as pallet jacks and forklifts, when needed.
• Have the ability to lift, push, and pull 50 lbs. and is able to perform work in outside weather conditions.

Offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Responsibilities:

Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

Key Duties

• Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.
• Supervises day-to-day work activities by delegating authority, assigning, and prioritizing activities and monitoring operating standards.
• Assists in the development of new business service(s) for the client and implements the service program(s).
• Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.
• Manages the budget by controlling costs (e.g., labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.
• Establishes operating standards, implements quality improvements, and communicates them to employees.
• Promotes and supports workplace diversity and inclusion initiatives.

Qualifications:

• Basic Education Requirement - Bachelors Degree or equivalent experience
• Basic Management Experience - 3 years
• Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Company isan EEO/AA/Minority/Female/Disability/Veteran employer.