Retail Operations Manager – Healthcare Catering Leader

Entegra; Silver Spring (MD); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Wel l

Wellness Programs

401(k) Plan with Matching

Paid Time Off and Holidays

Career Growth Opportunities and Tu iti

Job summary

Adventist HealthCare White Oak Medical Center seeks a Retail Operations Manager to lead a high-visibility Sodexo account with strong customer service and catering experience. You will drive daily retail operations, coach frontline staff, and partner with hospital leadership to ensure a world-class patient and family experience.

Responsibilities include setting direction, evaluating performance, and ensuring safe, compliant operations while influencing across departments.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3 years of management experience and 3 years related experience.
• Strong customer service, cash handling, and POS proficiency.

Responsibilities

• Lead and develop frontline staff and supervisors to deliver retail excellence.
• Manage daily retail operations and customer experience initiatives.
• Oversee cash handling procedures and POS system accuracy.
• Collaborate with vendors and marketing to sustain product flow and displays.

Skills

Customer service

Catering experience

Leadership

Cash handling

POS systems

Time management

Coaching teams

Education

Bachelor’s degree or equivalent experience

Job description

Adventist HealthCare White Oak Medical Center seeks a Retail Operations Manager to lead a high-visibility Sodexo account with strong customer service and catering experience. You will drive daily retail operations, coach frontline staff, and partner with hospital leadership to ensure a world-class patient and family experience.

Responsibilities include setting direction, evaluating performance, and ensuring safe, compliant operations while influencing across departments.