Retail Operations Manager

Entegra; Silver Spring (MD); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Wel l

Wellness Programs

401(k) Plan with Matching

Paid Time Off and Holidays

Career Growth Opportunities and Tu iti

Job summary

Adventist HealthCare White Oak Medical Center seeks a Retail Operations Manager to lead a high-visibility Sodexo account with strong customer service and catering experience. You will drive daily retail operations, coach frontline staff, and partner with hospital leadership to ensure a world-class patient and family experience.

Responsibilities include setting direction, evaluating performance, and ensuring safe, compliant operations while influencing across departments.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3 years of management experience and 3 years related experience.
• Strong customer service, cash handling, and POS proficiency.

Responsibilities

• Lead and develop frontline staff and supervisors to deliver retail excellence.
• Manage daily retail operations and customer experience initiatives.
• Oversee cash handling procedures and POS system accuracy.
• Collaborate with vendors and marketing to sustain product flow and displays.

Skills

Customer service

Catering experience

Leadership

Cash handling

POS systems

Time management

Coaching teams

Education

Bachelor’s degree or equivalent experience

Job description

Adventist HealthCare White Oak Medical Center is seeking a Retail Operations Manager with strong customer service and catering experience to lead a high-visibility account near Sodexo's Corporate Headquarters

Deliver a world-class experience for patients and families while partnering with hospital leadership. This showcase account will serve as Sodexo's Center of Excellence, with daily exposure to top-level executives.

About the job

This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You’ll play a hands‑on role in shaping both team performance and customer experience.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager’s ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $89250 - $115500

What’s in it for you

• You’ll drive daily operations to deliver smooth, efficient, and high‑impact retail experiences
• Lead, coach, and grow a motivated team of frontline staff and supervisors
• Build strong connections with customers and ensure their needs are met with care and consistency
• Manage cash handling procedures and ensure POS systems are running accurately and efficiently
• You’ll partner with vendors to keep products flowing and compliance on track
• Bring merchandising and marketing strategies to life, keeping displays fresh and engaging
• Champion a safe, clean, and organized space by upholding all sanitation and safety standards

What you’ll bring

• A sharp eye for detail and a passion for delivering consistent, customer‑first service
• Solid experience managing cash handling processes and POS systems with accuracy and accountability
• Strong time management skills with the ability to plan, prioritize, and adapt in a fast‑paced environment
• A track record of coaching and developing high‑performing teams to achieve operational excellence
• Creative thinking and a willingness to try new ideas to enhance merchandising, marketing, or customer engagement

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.