Retail Department Supervisor — Lead Customer Experience

H&M; West Hartford (CT); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Dental coverage

Vision coverage

401K

Job summary

H&M in West Hartford, CT seeks a Department Supervisor to drive sales and customer experience by executing store plans and leading the department team. You will uphold global guidelines, ensure quality service at fitting rooms and checkout, and promote loyalty apps and sustainability initiatives.

The role requires leadership, strong communication, and the ability to act on commercial opportunities with the Store Manager. Join a team focused on visual excellence and operational discipline.

Qualifications

• Emerging leader who can take responsibility and guide others.
• Effective communication with customers and team members.
• Analytical mindset with ability to interpret numbers and trends.

Responsibilities

• Support omni customer experience with visual and commercial execution per guidelines.
• Represent the H&M brand positively during customer interactions.
• Identify commercial opportunities with Department Manager and act on them.
• Ensure customer service across all store areas and promote loyalty programs and in-store sustainability initiatives.
• Maintain correct routines in fitting rooms and checkout, including transactions, returns and exchanges.
• Oversee admin routines for people and operations in the store.

Skills

Emerging leader

Effective communicator

Analytical thinker

Numbers & statistics

Job description

H&M in West Hartford, CT seeks a Department Supervisor to drive sales and customer experience by executing store plans and leading the department team. You will uphold global guidelines, ensure quality service at fitting rooms and checkout, and promote loyalty apps and sustainability initiatives.

The role requires leadership, strong communication, and the ability to act on commercial opportunities with the Store Manager. Join a team focused on visual excellence and operational discipline.