Retail Department Manager - Guest Experience Leader

The Paper Store; South Attleboro (MA); On-site; USD 37,000 - 50,000; Full time

Job summary

The Paper Store in Attleboro, MA is seeking a Full Time Department Manager to lead a high-performing team and deliver exceptional customer service using the GUEST approach. You will inspire staff, manage payroll within budget, and ensure visual standards and operating efficiencies align with company standards.

Maintaining the mission, training staff, and collaborating with the Visual Merchandiser and District Manager to drive sales and guest satisfaction are core parts of the role.

Qualifications

• Previous experience in specialty retail is preferred.
• Ability to multi task while attending to customers.
• Ability to adapt to and lead change.
• Proficient in using Microsoft Office and POS Systems.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Be a TPS Brand Ambassador; build customer loyalty and foster a positive work environment.
• Maintain professional attire, demeanor, and compliance with dress code; lead by example.
• Make sound decisions in the best interest of customers, staff, and store operations.
• Coordinate training and cross training to support bench strength in leadership.
• Support sales strategies through leadership, coaching, and store events.
• Handle store opening/closing duties and daily floor management.
• Follow company directives and maintain communication with team and management.

Skills

Customer service

Leadership

Team motivation

Communication

Retail experience

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Attleboro, MA is seeking a Full Time Department Manager to lead a high-performing team and deliver exceptional customer service using the GUEST approach. You will inspire staff, manage payroll within budget, and ensure visual standards and operating efficiencies align with company standards.

Maintaining the mission, training staff, and collaborating with the Visual Merchandiser and District Manager to drive sales and guest satisfaction are core parts of the role.