Retail Department Manager – World-Class Service

The Paper Store; Reading (MA); On-site; USD 18,000 - 29,000; Full time

Job summary

The Paper Store in Reading, MA is seeking full-time staff to deliver exceptional customer service and drive sales using the G.U.E.S.T. approach. You will greet customers warmly, understand needs, explain product benefits, and suggest additional items to boost sales.

Ideal candidates have retail experience, strong communication, and the ability to work a flexible schedule, including nights and weekends. This role offers growth and opportunities within a team-focused environment.

Qualifications

• Previous experience in specialty retail preferred.
• Ability to multi task while attending customers.
• Able to adapt to and lead change.
• Proficient in using Microsoft Office and POS Systems.
• Able to work flexible schedule including nights, weekends, and holidays.
• Leadership ability and team-building skills.
• Able to work autonomously with strong attention to detail.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customers’ needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer and invite them to return and shop with us again.
• Be a TPS Brand Ambassador and build customer loyalty.

Skills

Customer service

Sales skills

Multi-tasking

Communication

Team leadership

Mobility on floor

Tools

POS systems

Microsoft Office

Job description

The Paper Store in Reading, MA is seeking full-time staff to deliver exceptional customer service and drive sales using the G.U.E.S.T. approach. You will greet customers warmly, understand needs, explain product benefits, and suggest additional items to boost sales.

Ideal candidates have retail experience, strong communication, and the ability to work a flexible schedule, including nights and weekends. This role offers growth and opportunities within a team-focused environment.