Retail Department Manager — Lead, Coach & Drive Sales

Von Maur, Inc.; Fargo (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Commission incentive

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Department Manager in Fargo to lead a team delivering exceptional customer service and driving department growth.

You will coach associates, build relationships with customers and execute sales strategies to achieve department goals. You will mentor staff, optimize merchandising, and ensure operational excellence while maintaining Von Maur’s reputation for outstanding experiences.

Qualifications

• Experience leading retail teams.
• Strong customer service orientation.
• Ability to coach and develop associates.
• Proven track record meeting sales goals.

Responsibilities

• Motivate associates to deliver outstanding customer service—train, coach and lead by example.
• Develop relationships to grow your department business.
• Execute all duties of a sales associate and meet individual sales and account goals.
• Assess associate performance to improve service quality, increase sales, and meet department goals.
• Provide feedback to associates on service, selling, and account statistics.
• Develop and implement solutions to solve customer problems and department needs.
• Be available to work a rotation of day, evening, and weekend shifts.

Skills

Leadership

Customer service

Coaching

Relationship building

Sales goals

Job description

Von Maur, Inc. is seeking a Department Manager in Fargo to lead a team delivering exceptional customer service and driving department growth.

You will coach associates, build relationships with customers and execute sales strategies to achieve department goals. You will mentor staff, optimize merchandising, and ensure operational excellence while maintaining Von Maur’s reputation for outstanding experiences.