Retail Department Leader: Elevate Experience & Store Ops

The Michael's Companies; Wareham, Northern (MA, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

employee discounts

partner discount programs

Job summary

The Michaels Companies is hiring for a retail leadership role in Wareham, MA. You will assist the Store Manager in enforcing SOPs, policies, and company programs while coaching a team to deliver strong customer service and sales results.

You will provide MOD coverage, supervise POS and checkout operations, and drive omni-channel initiatives like BOPIS and Same Day Delivery. The role emphasizes protecting assets and delivering a consistent in-store experience.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop store teams.
• Strong customer service and sales focus.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Drive customer experience, sales and store standards.
• Provide MOD coverage and maintain floor leadership.
• Oversee BOPIS and Same Day Delivery operations.
• Promote Loyalty Rewards and protection plan offerings.
• Train and develop team members through onboarding and coaching.
• Support Asset Protection practices and shrink reduction.

Job description

The Michaels Companies is hiring for a retail leadership role in Wareham, MA. You will assist the Store Manager in enforcing SOPs, policies, and company programs while coaching a team to deliver strong customer service and sales results.

You will provide MOD coverage, supervise POS and checkout operations, and drive omni-channel initiatives like BOPIS and Same Day Delivery. The role emphasizes protecting assets and delivering a consistent in-store experience.