Retail Department Lead & Trainer

Floor & Decor Holdings Inc.; Frederick (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Floor & Decor Holdings Inc. in Frederick, MD seeks a Training Specialist to develop Product Sales Specialists and ensure a positive customer shopping experience with expert product information.

The role emphasizes retail fundamentals, accurate merchandising, and strong communication with staff and customers. The position requires a HS diploma or GED, at least one year of sales or customer service experience, and the ability to train others while handling multiple tasks in a busy home improvement

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment and coach others.

Responsibilities

• Train and develop Product Sales Specialists to deliver exceptional service.
• Demonstrate and enforce the basic principles of retail (People, Position, Product, Presentation, Price, Promotion).
• Greet customers, answer questions, and assist with selections.
• Process checkouts using POS, returns, and exchanges per guidelines.
• Manage merchandising, pricing, and department organization.
• Complete product specialist certifications and forklift proficiency testing.

Skills

Communication

Customer service

Multi-tasking

Sales experience

Education

High School Diploma or GED

Tools

Forklift certification

Job description

Floor & Decor Holdings Inc. in Frederick, MD seeks a Training Specialist to develop Product Sales Specialists and ensure a positive customer shopping experience with expert product information.

The role emphasizes retail fundamentals, accurate merchandising, and strong communication with staff and customers. The position requires a HS diploma or GED, at least one year of sales or customer service experience, and the ability to train others while handling multiple tasks in a busy home improvement