Retail Department Lead — Sales & Service

BoF Careers; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Ralph Lauren Corporation is seeking a dynamic leader to drive sales excellence and guest service on the store floor. You will coach a team to meet or exceed performance goals while upholding the brand’s elevated image and customer experience standards.

As a store leader, you will collaborate with the General Manager to plan budgets, guide visual presentation, and ensure loss prevention procedures are followed to protect assets. This role requires strong communication and team-building skills.

Qualifications

• Experience leading a sales team in a premium lifestyle brand.
• Strong communication and interpersonal skills with customers and staff.
• Track record of delivering sales and profit targets.

Responsibilities

• Responsible for sales and profit performance in assigned store or department.
• Lead sales floor to deliver memorable customer service and build loyalty.
• Coach and mentor staff to meet service standards and goals.
• Work with General Manager to develop budgets and monitor performance.
• Recruit, supervise, and develop staff; ensure roles are filled timely.
• Direct execution of promotional strategies to support sales and profit.

Skills

Customer serviceExcellence

Leadership

Sales leadership

Communication

Team management

Negotiation

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren Corporation is seeking a dynamic leader to drive sales excellence and guest service on the store floor. You will coach a team to meet or exceed performance goals while upholding the brand’s elevated image and customer experience standards.

As a store leader, you will collaborate with the General Manager to plan budgets, guide visual presentation, and ensure loss prevention procedures are followed to protect assets. This role requires strong communication and team-building skills.