Retail Customer Service & Training Coordinator

Goodwill Keystone Area; Cressona, Pottsville (PA, Schuylkill County); On-site; USD 19,000 - 27,000; Full time

Job summary

Goodwill Keystone Area is seeking a Customer Service Coordinator in Cressona, PA. The role focuses on front-end operations, maximizing store performance, and delivering excellent customer service to enrich community shoppers and donors.

You will support leadership, assist with training, inventory, and daily store procedures while contributing to a safe, compliant, and welcoming work environment. Monday–Friday with some evenings as needed.

Qualifications

• High School Diploma or GED or equivalent required.
• Experience in retail or donor services preferred.
• POS experience and basic computer skills helpful.

Responsibilities

• Maximize sales through proper merchandise presentation and inventory management.
• Provide excellent customer service to shoppers, donors and staff.
• Train and develop sales associates and ensure merchandising guidelines are followed.
• Assist with opening/closing procedures and cash handling.

Skills

Customer service

Communication skills

Team collaboration

Flexible schedule

Education

High School Diploma or GED

Tools

POS systems

Basic computer skills

Job description

Goodwill Keystone Area is seeking a Customer Service Coordinator in Cressona, PA. The role focuses on front-end operations, maximizing store performance, and delivering excellent customer service to enrich community shoppers and donors.

You will support leadership, assist with training, inventory, and daily store procedures while contributing to a safe, compliant, and welcoming work environment. Monday–Friday with some evenings as needed.