Retail Customer Service & Operations Coordinator

Goodwill Keystone Area; Berwyn (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill Keystone Area is seeking a Customer Service Coordinator to work with store leadership on front-end operations, maximizing sales, and delivering excellent service to customers and donors. The role involves training staff, enforcing merchandising standards, and supporting opening/closing procedures.

You will back up the Customer Service Manager, assist in interviews and evaluations, and ensure policy compliance, safety, and asset protection throughout the store.

Qualifications

• High school diploma or GED or equivalent.
• At least 3 years of related retail experience.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and evenings.
• Basic math skills and cash handling experience.

Responsibilities

• Assist store leadership to improve front-end operations and maximize sales through proper rotation, displays, and inventory.
• Provide excellent customer service to shoppers, donors, and staff at all times.
• Train and develop sales associates and ensure merchandising guidelines are followed on the sales floor.
• Complete paperwork accurately and on time, including opening/closing procedures and cash register procedures.
• Support staff, enforce Goodwill Keystone Area policies, and assist with interviews and evaluations.
• Open/close the store as assigned by the manager and back up the Customer Service Manager as needed.
• Ensure compliance with asset protection policies and report issues to leadership.
• Promote safety and report progress or concerns to the Store Manager.

Skills

Customer service

Interpersonal skills

Cash handling

Retail operations

Basic math

Training others

Tools

POS system

Computer basics

Job description

Goodwill Keystone Area is seeking a Customer Service Coordinator to work with store leadership on front-end operations, maximizing sales, and delivering excellent service to customers and donors. The role involves training staff, enforcing merchandising standards, and supporting opening/closing procedures.

You will back up the Customer Service Manager, assist in interviews and evaluations, and ensure policy compliance, safety, and asset protection throughout the store.