Customer Experience & Merchandising Coordinator

Goodwill Keystone Area; London Grove (PA); On-site; USD 30,000 - 42,000; Full time

Job summary

Goodwill Keystone Area is seeking a Customer Service Coordinator to assist store leadership with front-end operations and daily duties in the Donated Goods Retail area. You will help maximize sales, ensure accurate paperwork, and support training of the sales team to maintain merchandising standards.

The role emphasizes excellent customer service, cash handling, opening/closing duties, and adherence to company policies. A flexible schedule including weekends may be required.

Qualifications

• High School Diploma or GED equivalent; or three (3) years related experience.
• POS and basic computer experience preferred.
• Prior supervisory experience preferred but not required.

Responsibilities

• Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise.
• Provide excellent customer service to customers and donors, enriching their shopping experience.
• Assist in training and developing sales associates and ensure merchandising guidelines are followed.
• Assist with opening and closing procedures and cash-handling.
• Support store policies and procedures and communicate them to the team.
• Participate in interviewing candidates for entry level retail roles when needed.
• Back up the Customer Service Manager as needed.
• Promote a safe working environment and report safety concerns.

Job description

Goodwill Keystone Area is seeking a Customer Service Coordinator to assist store leadership with front-end operations and daily duties in the Donated Goods Retail area. You will help maximize sales, ensure accurate paperwork, and support training of the sales team to maintain merchandising standards.

The role emphasizes excellent customer service, cash handling, opening/closing duties, and adherence to company policies. A flexible schedule including weekends may be required.