Customer Service Supervisor — Lead & Coach POS Team

Kohl's; Cambridge (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

WORK LIFE BALANCE

HEALTH & WELLNESS

SAVINGS & RETIREMENT BENEFITS

INSURANCE PROGRAMS

LIFE EVENTS

Job summary

Kohl’s is seeking a motivated supervisor to lead front‑line teams in delivering fast, friendly service and accurate transactions. You’ll coach, teach, and supervise associates while maintaining store standards and efficient service processes.

You’ll oversee cash handling, training, inventory accuracy, and performance metrics, using KPIs to drive results and uphold Kohl’s brand. A strong communicator with flexibility to work days, nights, weekends, and holidays is required.

Qualifications

• Must be at least 18 years of age or older.
• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POS and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards.
• Support training of associates on merchandising standards, product knowledge, and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Supervising teams

Communication skills

Flexibility

Customer service mindset

Job description

Kohl’s is seeking a motivated supervisor to lead front‑line teams in delivering fast, friendly service and accurate transactions. You’ll coach, teach, and supervise associates while maintaining store standards and efficient service processes.

You’ll oversee cash handling, training, inventory accuracy, and performance metrics, using KPIs to drive results and uphold Kohl’s brand. A strong communicator with flexibility to work days, nights, weekends, and holidays is required.