Retail Customer Service Specialist

Ross Stores, Inc.; Phoenixville (Chester County); On-site; USD 18,000 - 25,000; Part time

Job summary

Ross Stores in Phoenixville, PA is seeking a Retail Associate to ensure customers have a positive shopping experience, greeting them with eye contact and a friendly smile while assisting on the sales floor and at the register. The role emphasizes maintaining clean, well-merchandised departments and supporting store operations.

The position requires following company standards, focusing on safety, and collaborating with team members to meet customer service and operational goals.

Qualifications

• Excellent customer service and communication skills.
• Ability to perform basic mathematical calculations for transactions.

Responsibilities

• Greet customers with eye contact and a friendly smile.
• Assist customers on the sales floor and at registers.
• Keep aisles clean and merchandise neatly presented.
• Follow loss prevention, safety procedures, and store policies.
• Support fellow Associates and store leadership as needed.

Skills

Customer service

Communication

Professionalism

Safety awareness

POS/ cashiering

Merchandising

Problem solving

Adaptability

Time management

Tools

POS registers

PDTs

Job description

Ross Stores in Phoenixville, PA is seeking a Retail Associate to ensure customers have a positive shopping experience, greeting them with eye contact and a friendly smile while assisting on the sales floor and at the register. The role emphasizes maintaining clean, well-merchandised departments and supporting store operations.

The position requires following company standards, focusing on safety, and collaborating with team members to meet customer service and operational goals.